Help & Support

Having problems? Need some help or just want to get in contact with us?

Earning and Getting your Rewards

• Tracking and Transactions
  Visit this section to get a basic understanding of how iGain works, and learn important best practices to minimise common tracking problems. Also find information on earnings status and tracking times.
• Technical Factors that can affect Tracking
  An in-depth look at how to configure your browser and computer to optimise tracking.
• Missing Transactions and Earnings Enquiries
  Sometimes things go wrong. Read here to find out more about missing, incorrect and declined transactions, and what can cause them.
• Earnings Enquiry Submissions
  All about earnings enquiries, how to submit one and how they work.
• All about Rewards
  Learn more about how rewards are sent to you and how they are processed

Site Problems

• Joining and Logging In
  If you're having trouble accessing the site or registering, please click here and you'll be able to contact us about it.
• Bug Reports
  Please see here if you're having problems, visually or technically, with the site.
• Comments and Suggestions
  We always appreciate your feedback!
• Any other questions?
  If you can't find an answer to your question, please contact us through this section.